COMPANY POLICY
PLEASE RETURN ALL ITEM(S) TO:
Summit Safety Shoes - Returns
2350 NW St. Helens Rd
Portland, OR 97210
RETURN POLICY
- If you are not 100% satisfied with your purchase, please return it for a refund or exchange within 90 days of delivery. All returns should be sent in the original box in new, unworn condition.
- Worn items (with the exception of Defective Items or styles carrying a 30 Day Comfort Guarantee) will not be accepted under any condition and will be returned to you.
- We ask that all boxes are returned using the Poly Mailer Envelope which was included with your shipment. This will prevent the use of tape/adhesive which can damage the box and potentially leading to a $5.00 box replacement fee.
- While we do offer FREE 90-Day Exchanges (see below section regarding exchanges) we do not offer free returns. Please understand that if you request a pre-paid return label for your package, you will be subject to a $9.00 deduction from your final refund. Otherwise, you are welcome to use any shipping carrier of your choice. NOTE: If you choose to use the United States Postal Service, we ask that you insure your package to obtain tracking information on your return.
- Please contact customer service at (866) 997-8664 or email onlinesales@summitsafetyshoes.com for further assistance.
FREE 90-DAY EXCHANGES
- In the event the shoe or boot you ordered doesn’t fit right or it’s just not the style you wanted, we’re glad to offer Free 90-Day Exchanges on footwear that is in new, unworn condition.
- Please contact customer service for a pre-paid shipping label that will be e-mailed to you. We just ask that you print the label for shipment back to us; we can also mail you the pre-paid label if requested.
- Please use the Poly Mailer Envelope which was included with your original order to ship your footwear. This will prevent the need to use tape/adhesive which can damage the box and potentially lead to a $5.00 box replacement fee.
- Once we receive your package, we will ship your replacement shoe as soon as possible with free shipping. However, please allow approximately 5-10 business days for it to be processed and delivered to you.
- If the exchanged item(s) is currently unavailable, you will be notified immediately. We will be glad to assist you in finding an alternate style or brand.
- Please note that we ONLY allow 3 free return labels per annual year, per customer.
FREE 90-DAY EXCHANGES
- In the event the shoe or boot you ordered doesn’t fit right or it’s just not the style you wanted, we’re glad to offer Free 90-Day Exchanges on footwear that is in new, unworn condition.
- Please contact customer service for a pre-paid shipping label that will be e-mailed to you. We just ask that you print the label for shipment back to us; we can also mail you the pre-paid label if requested.
- Please use the Poly Mailer Envelope which was included with your original order to ship your footwear. This will prevent the need to use tape/adhesive which can damage the box and potentially lead to a $5.00 box replacement fee.
- Once we receive your package, we will ship your replacement shoe as soon as possible with free shipping. However, please allow approximately 5-10 business days for it to be processed and delivered to you.
- If the exchanged item(s) is currently unavailable, you will be notified immediately. We will be glad to assist you in finding an alternate style or brand.
- Please note that we ONLY allow 3 free return labels per annual year, per customer.
30 DAY COMFORT GUARANTEE
- Once we receive your package, we will ship your replacement shoe as soon as possible with free shipping. However, please allow approximately 5-10 business days for it to be processed and delivered to you.
- If you are unsure if the style you are ordering offers a 30 Day Comfort Guarantee, please email us at onlinesales@summitsafetyshoes.com and we’ll be glad to let you know.
- Should you need to return footwear covered by this 30 Day Comfort Guarantee please refer to the shipping label and return instructions as outlined in the above “Free 90-Day Exchange” section.
REFUNDS
- Your refund will be issued back to the original payment method (unless otherwise requested) the same day as it's received at our facility. The refund may not post to your account for up to 72 hours, depending on your banking institution.
- If the original box shows any damage, or is lost, you may be subject to a $5.00 box replacement fee.
- We do not refund the cost of packing materials or boxes used in the return shipment.
- If the refund is requested after 90 days a company check will be mailed to you.
COUPONS, SALES, OR PROMOTIONS
- Coupons or Promotions cannot be combined with any other offer.
- Coupons or Promotions apply to participating brands only. Please note not all brands allow the use of Coupons or Promotions.
- Once we receive your package, we will ship your replacement shoe as soon as possible with free shipping. However, please allow approximately 5-10 business days for it to be processed and delivered to you.
DEFECTIVE ITEMS
- If you believe that your item received may be defective, please contact customer service immediately. The item must be inspected by our product experts and determined if we are able to deem it defective, or simply worn out. We cannot guarantee the outcome, but we will do our best at reaching a fair and reasonable conclusion for you as quickly as possible.
- Defective items may be reported to us up to 8 months after the product was received.
- If the item has been worn and found to be defective, we can only provide an exchange as an option. We will provide a pre-paid return label to you at no cost.
- If the item has been received, not worn and found defective, we can offer an exchange or a refund. However, we will be more than happy to assist you in finding a similar style or brand that may interest you!
ORDERING
- Please note that some items in our online catalog are not in our physical inventory. Items not stocked in our own warehouse may be drop-shipped directly from the manufacturers' facility which is located from various locations in the country.
- All orders shipping to an APO address must place orders over the telephone with a customer service representative. All APO shipments will be made with the USPS which takes approximately 3-4 weeks for delivery.
- We do not charge a sales tax to customers outside the state of Washington.
SHIPPING
Online orders typically ship within 5 business days. If we anticipate a delay with your order due to an item being backordered or discontinued, we will notify you immediately. We do apologize for any inconvenience this may cause. Please feel free to contact us at any time to check on the status of your order.
- FREE GROUND SHIPPING WITHIN THE CONTIGUOUS UNITED STATES. (over $50 FREE - Orders under $49.99 shipping is $10.00)
- 3-5 DAY EXPRESS Shipment is available at an additional cost of $19.95.
- Orders going to Hawaii and Alaska are required a $50.00 shipping fee.
- We DO NOT ship to PO BOX addresses.
- Orders shipping to APO addresses must be placed over the telephone with a customer service representative and will be shipped via United States Postal Service.
PAYMENTS ACCEPTED
- We accept ALL major credit cards - DISCOVER, VISA, AMERICAN EXPRESS, & MASTERCARD
- PAYPAL - for questions, concerns, or if your payment was declined by PAYPAL, contact Customer Support at (866) 528-3733
CANCELLATIONS
If you wish to cancel your order, you must request within 24 hours of order placement. However, because orders are processed as quickly as possible, there are times we will be unable to cancel the order or shipment cannot be stopped by our shipping carrier. In that case we will handle the purchase as a return once the item has been received by you, the customer.
NEED MORE INFORMATION?
Contact us by e-mail at onlinesales@summitsafetyshoes.com, or by phone (866) 997-8664
Monday – Friday: 8:30am – 5:30pm PST
